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WTF?!, No Seriously, WTF! – Bank Of America Holds Patent On ‘Changing Your Emotions’ During Customer Service Call
Musings On The Finite Statist Machine
Reblogged from: http://dailybail.com/home/wtf-no-seriously-wtf-bank-of-america-holds-patent-on-changin.html
WTF?!, No Seriously, WTF! – Bank Of America Holds Patent On ‘Changing Your Emotions’ During Customer Service Call
Systems For Inducing Change In A Human Physiological Characteristic
Patent Abstract
Systems and methods for inducing a change in a human physiological characteristic. The physiological characteristic may correspond to an emotional state of a dialogue participant. The dialogue participant may be an individual participating in a conversation. The outcome of the conversation may be related to a business objective, such as providing high quality call center services. A sensor may monitor the physiologic characteristic. A processor may relate the physiologic characteristic to an emotional state. The processor may provide feedback to the individual based on the emotional state. The feedback may be formulated to change the individual’s emotional state.
Read the Patent Application HERE
We wonder, do they also have patents on the following:
We’re certain there are more, but we’ll leave it to readers to complete the rest of the BofA patent portfolio in comments.
2013-03-27 21:21:07
Source: http://americankabuki.blogspot.com/2013/03/wtf-no-seriously-wtf-bank-of-america.html
Source:
Well, lets see how their human physiological characteristic sensor devices react when their banks are filled with lines of angry customers stretching out the doors wanting to withdraw their money out of their banks…