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How Communications Has Changed Throughout Generations

Tuesday, May 20, 2014 8:23
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People of different ages behave and communicate differently. How we greet others. How we receive news. Who we define as authority. How we define respect. All these are governed by a group of norms and mores of our upbringing.

Below, we have defined several generalized generations using three variables – values, work habits, and modes of communications. We feel it is useful to understand and embrace the differences so that we can build healthier workplace environments and provide better customer service experiences. It is also important to consider these differences in our daily lives.

 

Generation Year of Birth Modes of Communication Values Work Habits
Greatest 1900-1927 In person, Postal Mail Conservative

Traditional

Perseverance

Respect 

Loyalty

“My way or the highway”

Hardwork

Very Frugal

Responsible for own actions

No horseplay attitude

Seek opportunities to collaborate

Silent 1928-1945 Postal, Telephone Conservative

Hardwork

Conformity

Logic

Loyalty

Respect

Business 

Professionalism

“Sink or Swim”

Conventional way of doing things

Expect disappointment

Desire faith

Confirm to rules and regulations

Boomers 1946-1964 Telephone, Mobile Devices, Email Liberal

Independent

Competitive

Individuality

Prosperity

Self-actualizing

Ownership

Confident in tasks

Emphasize team-building

Seek collaborative, group decision making

Avoid conflict; proactive approach

Generation X 1965-1979 Email, Smartphone, Text Cost-value

No Nonsense 
attitude

Efficiency

Productivity

Individuality

Technologically adept

Flexible

Enjoy work/life balance

Work to live

Millenials 1980-2000 Text, Social Media, Gaming Consoles Privacy

Loyalty

Teamwork/Collaboration

Meaningful Work

Freedom of Choice

“Fun”

Sociable

Optimistic

Collaborative attitude

Open-minded

? 2001-Present Apps, ?

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