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People of different ages behave and communicate differently. How we greet others. How we receive news. Who we define as authority. How we define respect. All these are governed by a group of norms and mores of our upbringing.
Below, we have defined several generalized generations using three variables – values, work habits, and modes of communications. We feel it is useful to understand and embrace the differences so that we can build healthier workplace environments and provide better customer service experiences. It is also important to consider these differences in our daily lives.
Generation | Year of Birth | Modes of Communication | Values | Work Habits |
---|---|---|---|---|
Greatest | 1900-1927 | In person, Postal Mail | Conservative
Traditional Perseverance Respect Loyalty “My way or the highway” Hardwork |
Very Frugal
Responsible for own actions No horseplay attitude Seek opportunities to collaborate |
Silent | 1928-1945 | Postal, Telephone | Conservative
Hardwork Conformity Logic Loyalty Respect Business Professionalism “Sink or Swim” |
Conventional way of doing things
Expect disappointment Desire faith Confirm to rules and regulations |
Boomers | 1946-1964 | Telephone, Mobile Devices, Email | Liberal
Independent Competitive Individuality Prosperity Self-actualizing Ownership |
Confident in tasks
Emphasize team-building Seek collaborative, group decision making Avoid conflict; proactive approach |
Generation X | 1965-1979 | Email, Smartphone, Text | Cost-value
No Nonsense Efficiency Productivity Individuality |
Technologically adept
Flexible Enjoy work/life balance Work to live |
Millenials | 1980-2000 | Text, Social Media, Gaming Consoles | Privacy
Loyalty Teamwork/Collaboration Meaningful Work Freedom of Choice “Fun” |
Sociable
Optimistic Collaborative attitude Open-minded |
? | 2001-Present | Apps, ? |