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Recording calls to improve service – is that really so?
Wednesday, September 24, 2014 18:08
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by Dov Lachman iHLS Israel Homeland Security AT&T announced it was introducing a pilot system to its Customer Service Relations (CSR) for recording customers’ calls as well as analyzing content and voice, and in particular for deduction, which will also be based on parallel search in for information in social networks. Nearly each private or […]
Tags: AT&T, CSR, Customer Service Relations, privacy, recording calls, routing
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Source: http://citizensjournal.us/recording-calls-to-improve-service-is-that-really-so/
