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Nest Thermostats – Talk about great customer service!
So I’ve had a Nest thermostat of about 3 years. Today I was doing some rewiring and I had the load the thermostat was supposed to turn on shorted. When I turned on the thermostat – I fried it.
I called Nest tech support asking them if there was some kind of internal fuse I could replace and there wasn’t. My Nest was toast. However even though I told them I fried it and it was out of warranty they said they were interested in looking at the damage. They are going to send me a new one (older model like mine) and if I send them back the old one there’s no charge.
Customer service doesn’t get any better than that!
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Source: http://www.alternativenewswebsites.com/nest-thermostats-talk-about-great-customer-service
