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The newer IBM/Lenovos (T20/T30/T4x) have one screw access to both the hard disk and at least one memory slot. If you get one more than a year or two old and you have the budget for it, replace the hard disk immediately, even if you send it in for service. You should be able to call Lenovo and get a set of installation disks sent out for $20 or so, if not free..
And the reason behind this drastic and expensive action is….?