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I was not aware that harm comes as a mix of acceptable harm and unacceptable harm and the concern is getting rid of the unacceptable portion.
But if hospitals are striving for such a goal, I simply ask that they fully explain this to patients and families. And to help, I would like to provide some ideas for facilitating this communication.
Here are some of the graphics she proposes for those hospitals who wish to be fully transparent.
For a hospital welcome sign:
For a marketing campaign:
For the front lobby:
More seriously, and perhaps not coincidentally, according to this Modern Healthcare article:
The Leapfrog Group has released the second round of its bi-annual hospital safety scores, which show “sluggish” improvement in patient safety among the nation's hospitals.