Complaining to Get Results
According to the Consumer Reports, about 96 percent of customers who acknowledge being unhappy with an experience never bother to complain. Why? Call it apathy or fear, some just accept poor customer service, and complain to family members or friends, but never to the organizations. As life continues to demand more and more of our time, some simply feel their feedback would fail to be taken seriously or nothing will ever come of it. For others who take the time to share their experience, the goal should always be complaining to get results.
Think about your last trip to the mall. As you cruised through a few stores, eventually you stopped at a register and made a purchase right? Better yet, your last online exchange. How did it go? Were you … Click HERE to continue reading
