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Judges and sheriffs in Indiana complain that a new system that routes all child abuse hotline calls through a central intake center in Indianapolis is plagued with problems, including critical delays in response.
Respondents to an informal survey by Sen. Brent Steele, R-Bedford, cited frustration at the system’s inefficiency.
The Indianapolis Star reported Wednesday that several judges and sheriffs who responded said callers were often asked questions they couldn’t possibly answer and that they complained they often did not know if their concerns would be investigated.
A legislative study committee was scheduled to meet Wednesday afternoon to discuss concerns about the hotline.
The state Department of Child Services decided more than two years ago to route all child abuse calls through a central intake in Indianapolis rather than have each county take calls from that area. Department officials say the Indiana hotline is a “model for other states.” READ MORE HERE