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Podcast #8: Aaron Hall’s Client-Satisfaction Guarantee

Tuesday, February 24, 2015 5:34
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(Before It's News)

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Sam and Aaron talk with Jeena about why jerky law students become jerky lawyers, and then Aaron Hall explains why and how he is giving some clients a satisfaction guarantee.

Jerks in the Legal Profession

Two possibly-related things:

  1. Lots of lawyers are jerks (and not necessarily in a way that benefits clients).
  2. There is a movement to “humanize” law school.

Jeena Cho joined us briefly to explore the potential relationship between those two things and the surprising reaction to her HuffPo article (link #1, above) in which she argued that lawyers shouldn’t be jerks.

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Interview: Aaron Hall

Aaron Hall’s firm recently started offering a satisfaction guarantee to some clients. In other words, clients can unilaterally write down their bill if they aren’t happy with it. In this interview, we discussed the why, how, and the promising early results.

Listen and Subscribe

To listen to the podcast, just scroll up and hit the play button.

Thanks to Ruby Receptionists for sponsoring this episode of our podcast.

To make sure you don’t miss an episode of the Lawyerist Podcast, subscribe now in iTunes, Stitcher, or any other podcast player. Or find out about new episodes by subscribing to the Lawyerist Insider, our email newsletter. We will announce new episodes in the Insider, and you can listen to them right here on Lawyerist.



Source: https://lawyerist.com/80793/podcast-8-aaron-halls-client-satisfaction-guarantee/

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