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Chipotle is going through a health issue and a publicity nightmare with many of its stores, across several states, having E.coli and resulting in 50 customers being sick. Read more about this here.
As an ardent Chipotle customer – here’s two reasons why Chipotle will weather through this.
Mistakes happen and this is indeed a BIG mistake. However, Chipotle is working hard to fix it, owning it and this will pass and Chipotle will rebound. You watch.
What does this mean for your business?
Mistakes in your business WILL happen. However, if you’ve done the hard work to ensure that you’re being kind to your customers and delivering over the top service – when mistakes happen – your customers will be more forgiving.
The post 4 Reasons Why Chipotle Will Rebound and What Your Business Can Learn appeared first on SmallBizTechnology.
Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com
http://www.twitter.com/ramonray | http://www.facebook.com/smallbiztechnology [email protected]
Small Business Technology Tour (Fall 2011)
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